Brio Troubleshooting

Troubleshooting Topics 

Having trouble with your Brio Smart Coaster? We’ve put together a few common Troubleshooting tips to help you get back in action. Don’t see what you’re looking for in the list below? Ask us your question here

Brio Not Showing In Device Panel 

Brio Not Auto-connecting 

Guard Mode Issues

  • The Guard Mode Shield is Greyed Out
  • How to place your Brio on your Drink
  • Brio does not fit on my glass

Brio not showing up in Available Device Panel

While in the Device Manager screen, the Brio Drink Smart app is scanning for unpaired devices in your area that is broadcasting a Bluetooth signal to your phone. If a device is not displaying in the Available Device Panel, please check that the battery is correctly installed in the Brio Smart Coaster, as it may not be sitting in the device correctly.

A currently paired Brio will not display in the Device Panel, so be sure to check that no other Brio user in your immediate area has already claimed the Brio that you were trying to pair to.

Brio is not auto-connecting

If Brio autoconnect is not pairing, please make sure the Brio device you are trying to connect to is paired to your phone, and that the battery is properly secured in the unit.

Have a different question?

Help us make Brio better! Have you experienced an accidental trigger? Issues with the App? We need your support to be a better wingman.

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